Let me just mention that it's not the first time this happens so you can understand our feeling of helpless...
When we did the internet contract we decided to choose the method of payment where we would receive a letter every 3months and had to go to the post office to pay for it. (Anyway we couldn't choose the option of direct payment because we didn't have an Italian account)
Of course we never received any letter but eventually we got an email saying we were late on our payment.
So we went to the store with the document they had sent us and some cash to pay the bill.
Of course when we got there they told us they could not use that document and needed the one that was supposed to have arrived to our mail box. We kept trying to explain that we never received anything and after about 30min (and showing them on my email account that I had only received THAT document) they told us they could find some reference so we could do the payment.
Turns out we couldn't use cash to pay for the internet! And our cards are not Italian so of course they were not working!
Bottom line: we had the money in our hands, the document that said we had to pay for it but they wouldn't accept the money and the credit cards didn't work because they're not Italian! Lol!
The same thing happened today and now the guy told us we have to fill some kind of form (papers papers...) at the post office and deliver it there to pay for the god dam internet!... TII ♥️🇮🇹
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